At a Glance

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• Implementation Time: 2022-2023
• Locations: 326 Austrian Post branches (reduced from 326 locations)
• Key Features: Modern Multifunctional Printer (MFP) kiosks with mobile integration and omnichannel payments
• Integration: Cloud-based management with real-time analytics
• Results: 72% revenue growth despite reducing device count

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Overview: Austrian Post AG

Austrian Post AG operates an extensive network comprising around 350 company-owned branches and approximately 1,350 partner locations. Until 2022, 326 of these branches offered self-service copying devices to customers. With the rollout of KUARIO’s solution, the number of devices was streamlined to 126 modern multifunction printers (MFPs), fundamentally transforming access to document services.

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The Challenge Prior to Working with KUARIO

Before partnering with KUARIO, Austrian Post’s previous printing and copying solutions relied on outdated software and offered only limited functionality. Customers had to pay for services onsite using coins, a cumbersome process that often caused operational disruptions and led to dissatisfaction among both customers and staff.

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The Solution: A Modern Self-Service Experience

After thoroughly evaluating several options, Austrian Post selected the KUARIO MFP Kiosk solution, which transforms traditional copiers into versatile, digital self-service stations. These offer far more than standard copy functions:

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• User-Friendly Interface: Large touchscreens and intuitive menus make it easy to print, copy, and scan documents in A3 or A4 format, making the service accessible to all users, whether regular users or new to the system.
  
  
• Mobile and Cloud Integration: Customers can upload documents directly from their smartphones or cloud services, such as Google Drive and Office 365, enabling convenient access to documents from anywhere.
  
  
• Flexible Payment Options: State-of-the-art payment terminals support a wide range of cashless methods including Google Pay, Apple Pay, debit and credit cards, thereby eliminating the friction associated with coin-only transactions.
  
  
• Efficient Management: A cloud-based management dashboard provides real-time insights into transactions and usage patterns, reducing errors and optimising support operations across all locations.
  
  

Impact: More Convenience, Greater Efficiency

The implementation of KUARIO's solution across 126 Austrian Post branches has significantly enhanced the customer experience and delivered impressive business results that exceeded all expectations:

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72% Revenue Growth: Despite reducing the total number of devices, the Austrian Post achieved a remarkable 72% revenue growth, demonstrating the power of modern, user-friendly technology to drive business results.

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Shift in service usage: The shift in page volume distribution revealed changing customer behaviour and preferences.

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• Copying services: Reduced from 80% to 30% of total volume
• Printing services: Increased dramatically from 20% to 68% of total volume
• Scanning services: Newly introduced, capturing 2% of service usage

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Colour print usage rose from 19% to 36%

Cashless payments now account for 75% of all transactions

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Looking Ahead: Building on Success

With KUARIO's solution firmly established, Austrian Post continues to enhance its service offerings. The planned introduction of optional receipt printing demonstrates the company's commitment to continuous improvement and meeting evolving customer needs.

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The partnership between Austrian Post and KUARIO exemplifies how the right technology solution can transform operational challenges into competitive advantages. By modernising its document services infrastructure, Austrian Post has not only improved customer satisfaction but also achieved significant and unexpected business growth.

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Ready to Transform Your Document Services?

See how KUARIO can help:

• Download our solution brochure
• Schedule a free consultation with our team at info@kuario.com

For more information, visit https://www.xpp.nl/kuario

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